Shipping policy
Do You Offer Free Shipping?
Yes — MotiveSync offers free worldwide shipping on all orders. We believe upgrading your driving experience should be simple, convenient, and accessible no matter where you are.
How Long Does Shipping Take?
Orders are typically processed within a few business days before shipment. Delivery times may vary depending on your location, local customs processing, and carrier conditions, but most orders arrive within 5-12 business days.
Will I Receive Tracking Information?
Absolutely. Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can monitor your delivery every step of the way.
Do You Ship Internationally?
Yes — MotiveSync ships worldwide. We work with trusted shipping partners to deliver your order safely and efficiently across multiple countries and regions.
Are There Any Customs Or Import Fees?
Depending on your country’s regulations, customs duties or import taxes may apply once the package arrives. These charges are determined by your local customs authority and are the responsibility of the customer.
Can I Change My Shipping Address After Ordering?
If you need to update your shipping address, please contact our support team as soon as possible. Once an order has been processed or shipped, we may no longer be able to make changes.